These Terms and Conditions apply to your use of the cookware-mart.com website and every order placed with cookware-mart.com.
We are dedicated to excellent customer service. Please take a look at the following terms and conditions that apply to your order and make sure that you’re happy with them before you place an order.
1. The contract between Cookware-Mart and You
When you place an order, you agree to purchase the product(s) from us. After the order is placed we will send you an email which acknowledges the order. We will only accept the offer once the order is ready to dispatch, at which time the contract formed between us becomes legally binding. Until that time we reserve the right to not supply the goods for any reason, for example, a pricing error or a stock shortage. In the event of such circumstances we will refund any price you have paid to us.
2. Availability
Wherever possible we display the stock availability of all items on our website. However, when relying on any computer based stock systems errors can occasionally occur. If we have made an error on the availability of an item we will let you know as soon as we can so that we can sort it out for you.
3. Information on the website
We endeavour to make sure that all information on products listed on cookware-mart.com is as accurate as possible. With regards to product dimensions, it is important to note that they do not include any product features which may protrude from the main body of the item, such as control knobs, handles etc. Dimensions represent the casing of the item only. Whilst we try to be as accurate as possible, all dimensions (including height, width, depth and any other weights or measurements) are approximate only.
With regard to product colours and images, we have tried to represent them as accurately as possible, however we cannot guarantee that the image displayed on your device will accurately reflect the product you receive. Please note that due to manufacturing changes the colours may also vary.
Whilst we make every effort to ensure that product specifications are correct on the website, due to continual product development, specifications may change without notice.
Any customer reviews of the products we have available for sale on our website are solely the opinions of customers and therefore do not form any part of the specification or description of the product. We shall not be held liable for the inaccurate content of customer reviews.
You acknowledge and agree that:
a) The copyright in the photos, videos, data, text or any other content used on our website belongs to us and/or our suppliers. Likewise the overall look and feel of the website is ours. You are only permitted to use any material from this website as expressly authorised by us or our suppliers.
b) We are entitled to change or amend our website and any of the content (including but not limited to photos, videos and text) without giving you prior notice (Please note that the terms and conditions applicable when you placed your order will still apply to those products purchased).
4. Prices
All the prices displayed on the website include VAT but do not include the cost of other services, such as delivery, unless stated specifically on the website. We offer a ‘Price Match Promise’ which is that if you find a product with the same specification on any other website, we will give you double the difference.
5. Payment
We accept all major credit and debit cards for payment through this website. We also accept PayPal payments for orders. We do not charge any surcharge for accepting payment. All payments are protected by the use of SSL (Secure Socket Layer) technology to ensure your details are secure.
6. Delivery
We can deliver to anywhere with a UK postcode. Please note that there may be additional charges for delivery to the following areas: Certain areas of Scotland, The Isle of Man, The Republic of Ireland, The Isle of White, Jersey and Guernsey.
Some of the products we sell are large and heavy to carry, so there may be occasions when we may be unable to get it into your property. Whenever possible we would ask you to supply information to this effect to us as quickly as possible. If you have many steps, corridors or doors which are too narrow or there are other obstructions we may not be able to successfully delivery your product. In these types of situations it may be possible to offer delivery to an alternative location so that you get the product in yourself.
Sometimes things happen that we simply cannot foresee or control – such as adverse weather or an event which has caused road closures. Whilst we will try our hardest to work around such unforeseeable events, we can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.
There are different delivery options available, depending on your needs. These options are set out clearly on the checkout page before you place your order. If you do not select an enhanced delivery option (such as the two man delivery service) we cannot be held responsible for any delivery issues which may occur due to the incorrect option being chosen at the time of purchase.
7. Cancellation
If you are unhappy with your product or have changed your mind you can return it within 28 days of receipt of the product and receive a refund. We are happy for you to unpack the appliance to inspect it properly, but if you have used the product beyond inspection we may only be able to offer a partial refund or charge you for the reduction in value due to the fact that we may be unable to sell on the returned product. The refund will be made within 7 days of our receipt of the returned product.
In the first instance we would ask you to contact us by email information@cookware-mart.com.
8. Faulty Products
All consumers have legal rights in relation to products which are faulty or not as described. We have a legal duty to supply products that conform to our contract with you. To find out more about your legal rights, please contact your local Citizens’ Advice Bureau or Trading Standards Office. Your statutory rights will not be affected.
9. Things beyond our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
- Strikes, lock-outs or other industrial action; or
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
- Impossibility of the use of public or private telecommunications networks
Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
10. Our liability to you
We believe that the majority of people are honest and act fairly. We will therefore strive to act in a manner which is both fair and right. As human beings we sometimes make mistakes but we will take responsibility for our mistakes and endeavour to correct them to your satisfaction. In these circumstances, we take everything on a case by case basis. We would ask you to contact us by email information@cookware-mart.com.
The products we supply are for domestic and private use only. You agree not to use products for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
b) fraud or fraudulent misrepresentation;
c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
e) defective products under the Consumer Protection Act 1987.
12. Information about us and how to contact us
Cookware-Mart is operated by GAMERS APPAREL LTD, Company number 08733388. Our registered business address, 336-337 Beech Drive, Kidderminster, Worcestershire, DY10 4JB.
You can email us on information@cookware-mart.com or write to us at the address given above.
13. How we may use your personal information
We will use the personal information you provide to us to:
a) supply and deliver the products;
b) process your payment for such products; and
c) inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
d) contact you for customer service communications.
You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.
14. General
The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.